Referrals
🔰 Referral Settings Homepage Filters
The Referral Settings homepage includes several filters to help admins quickly find, review, and manage referral programs across tenants and corridors.
| Filter | Purpose |
|---|---|
| Title | Search by the unique referral program name (e.g., UK-Nigeria) |
| Status | Filter by Active or Inactive programs to manage current or past campaigns |
| Tenant | Filter by tenant to view settings for a specific business unit |
| Sending Country | Filter by the country where the referrer resides (e.g., UK, Italy) |
| Receiving Country | Filter by the destination country for the remittance (e.g., Nigeria, Ghana) |
🔰 Referral Table View (Admin Panel)
The Referral Settings Table helps admins track all active and inactive referral programs at a glance.
| Column | Meaning |
|---|---|
| Title | Referral setting name (e.g., UK-Nigeria) |
| Tenant | Tenant the campaign belongs to |
| Sending Country | Origin country of the referrer |
| Status | Whether the referral setting is Active/Inactive |
| Action | Edit or bulk manage settings |
Admins can bulk select referral campaigns to export, deactivate, or audit.
🔰 Editing a Referral Setting
The Edit Referral Setting form allows admins to update an existing referral program without creating a new one from scratch. This is useful for fine-tuning rewards, changing corridor details, or adjusting limits based on performance or strategy.
➤ Referral Info
| Field | Description |
|---|---|
| Title | Name of the referral program. You can update this if needed (e.g., to reflect a new target corridor). |
| Tenant | The tenant linked to this referral setting. |
| Sending Country | Update the country where the referrer resides. |
| Receiving Country | Update the destination country for the remittance. |
➤ Limits
Adjust how referral credits can be used and earned:
| Field | Description |
|---|---|
| Applied to Type | Change what the referral credit applies to (e.g., Service Charges). |
| Maximum Consumable | Update the maximum percentage of available credits a customer can use per transaction. For example, 50 means they can use up to half of their credit in a single remittance. |
| Maximum Amount To Avail Credit Balance | Minimum transaction amount required for a customer to start earning referral credits. |
| Maximum Amount To Consume Credit Balance | Minimum transaction amount required for a customer to use existing referral credits. |
➤ Credit Rewards
Update the specific credit rewards for each action and participant:
| Reward Type | Who Gets It | Description |
|---|---|---|
| Signup Credit | Customer (Direct Signup) | Credit for signing up directly. |
| Customer (Referred by Friend) | Credit for signing up through a referral link. | |
| Referrer (Friend) | Reward for the existing customer who invited a friend. | |
| 1st Transaction Credit | Customer (Direct Signup) | Reward for the customer’s first transaction (without a referral). |
| Customer (Referred by Friend) | Reward for the referred customer’s first transaction. | |
| Referrer (Friend) | Reward for the referrer when the invited friend makes their first transaction. |
🔑 Key Things to Know
- ✅ Editing keeps the referral program live — changes apply immediately once saved.
- ✅ Always review limits and amounts to ensure they align with your marketing budget and regional rules.
- ✅ Updated credits or limits help you react to market trends or improve campaign effectiveness.
- ✅ Notify marketing, support, and finance teams about any major edits to avoid confusion for customers.
➤ Why Edit Referral Settings?
✅ Extend or end a campaign early, based on performance
✅ Adjust usage limits to control costs or reduce abuse
✅ Update corridors if business strategy shifts
✅ Fix any mistakes in reward amounts or rules
✅ Reactivate a paused referral offer to boost user growth
🔰 Adding a New Referral Setting
When adding a new referral program in the Referral Settings sub-module, admins must fill in all required fields to properly configure how the referral offer will work.
This form ensures that every detail — from which tenants and countries are targeted to how much credit is rewarded — is fully defined.
➤ Referral Info
| Field | Description |
|---|---|
| Title | Unique name for the referral program (e.g., UK-Nigeria Summer Bonus). |
| Tenant | Select which tenant the referral program applies to. |
| Sending Country | Select the country where the referrer resides. |
| Receiving Country | Select the destination country for the remittance. |
➤ Limits
These settings define where and how referral credits can be used and how much can be earned or spent.
| Field | Description |
|---|---|
| Applied to Type | Select what the referral credit applies to (e.g., Service Charges). |
| Maximum Consumable | Enter the maximum percentage of the available referral credit a customer can use per transaction. For example, 50 means they can use up to 50% of their credit balance on a single transfer. |
| Maximum Amount To Avail Credit Balance | Minimum transaction amount needed to start earning referral credits. |
| Maximum Amount To Consume Credit Balance | Minimum transaction amount needed to spend available referral credits. |
➤ Credit Rewards
This section defines how much credit each party earns, both at signup and on their first transaction.
| Reward Type | Who Gets It | Description |
|---|---|---|
| Signup Credit | Customer (Direct Signup) | Credit given to a new customer who signs up directly (no referral). |
| Customer (Referred by Friend) | Credit given to a new customer who signs up using a referral link. | |
| Referrer (Friend) | Credit given to the existing customer who referred a friend, once signup is complete. | |
| 1st Transaction Credit | Customer (Direct Signup) | Reward for making their first transaction without a referral. |
| Customer (Referred by Friend) | Reward for making their first transaction after signing up through a referral. | |
| Referrer (Friend) | Reward for the referrer when their friend makes their first transaction. |
✅ Example
If you set:
- Maximum Consumable:
50
→ Customers can use up to 50% of their referral credit per transfer. - Signup Credit (Referred by Friend):
£10
→ New customer gets £10 when signing up with a referral link. - 1st Transaction Credit (Referrer):
£10
→ Referrer gets £10 when their friend sends money for the first time.
🔑 Key Takeaways
- All required fields must be filled in to create a valid referral setting.
- The settings make sure rewards are fair, targeted, and abuse-proof.
- Limits help control budgets and encourage larger transactions.